Responsible Gambling

Keep it fun when playing online

For most people, gambling online is what it should be – a fun way to spend their leisure time. However, for a small minority, gambling online can be a problem.

The vast majority of our online customers will never experience a problem. However, playing responsibly is not confined to those who either have a gambling problem or are the most at risk of developing one. It is the best approach for everyone.

On all of our websites we are committed to helping our customers keep it fun by marketing and advertising those gambling operators that promote safe and responsible online gambling. Additionally, by providing information and guidance to those who may be unable to stay in control of their gambling.

The UK licensed websites that we recommend help by providing the functionality to:

• Set reality checks –  providing prompts and time-outs to help you manage the amount of time you play online.
• Set deposit limits – You can set limits that can be set for periods of time ranging from daily to monthly, and can be decreased, increased and removed entirely. 
• View the history of gambling activity – To enable you to keep track of your activity, you will be able to access the history of your transactions, deposits, and withdrawals.
• Take A Break – You can set a break period anything from 24 hours to 6 weeks
• Self-Exclude – You have the ability to self-exclude and stop gambling altogether. Self-exclusion can be applied for anything from six months to five years
• Autoplay controls – If you like to play games using the auto-play feature, you’ll be asked to select your stake and loss limits before you start. And if you like, you can even choose to pause the game when you hit a jackpot, so you don’t eat into any of your winnings.

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How will I know if I have a problem?

A good way to gauge whether your gambling is no longer fun, and may be getting out of control, is to ask yourself the following questions:

1. Do you gamble alone on your computer for long periods, perhaps staying away from work or other activities to do so?
2. Have you needed to increase your gambling stake more and more to get the excitement you are looking for?
3. Do you suffer mood swings, irritability and agitation when you are not gambling?
4. Do you think that you gamble to escape other issues or problems in your life?
5. Have you ever claimed to be winning from gambling when, in fact, you are losing?
6. Have you tried, in the past, to reduce either the time or money that you spend gambling and been unsuccessful?
7. Have you ever been tempted to commit an act of dishonesty to finance your gambling?
8. Have you ever gone back online to gamble, on another day, to win back your losses?
9. Have you ever hidden your gambling from people who are important to you in your life?
10. Have you borrowed money, from any source, that you have been unable to pay back because of your gambling or are you otherwise in debt as a result of gambling?
11. Have you ever sold any possessions to obtain money to gamble or pay gambling debts?
12. Do you find yourself breaking promises, to family and friends, so that you can gamble instead?

If you answer “yes” to any of these questions, then you may need to take control of your gambling, using the information below. You can also take the confidential ‘Worried about your gambling’ quiz on the BeGambleaware website and try out their Gambling Calculator to give you an indication whether your gambling is becoming a problem.

What should I do if I think I have a problem?

The first step in taking back control is to be completely honest with yourself and accept that there is a problem, but that you have the will to confront it. Having done so, you have taken the biggest step to addressing the issue. It may be that simply standing back and realising that you have been displaying some of the above behaviours is enough to make you adjust your approach and allow you to resume control. Alternatively, you may feel you need help, advice and support.

Never be afraid or embarrassed to ask for help.

Practical steps to help you stay in control:

1. Ask someone you trust to handle your money for an agreed amount of time (for example, three months) or otherwise seek their assistance in setting a budget plan.
2. Limit the level of your deposits or expenditure or the time you spend online. Our recommended gaming web sites provide tools to allow you to impose your own limits on expenditure.
3. Reward yourself for “gambling free” periods by spending the money you saved on something for yourself or your family.
4. If all else fails – stop gambling. Self-exclude yourself from all the websites on which you normally bet or play. If you believe exclusion is the best option for you, it is advisable to take an appropriate break from ALL forms of gambling.
5. If you want to prevent access to other gaming, wagering or gambling facilities on the internet, visit www.gamblock.com which will help you do so.
6. Use a calendar to mark each day that you don’t gamble, so that you can see the progress you are making.

If you need further detailed advice, or more specific help and counselling, please contact one of the following independent help services:

GamCare

www.gamcare.org.uk

0808 8020 133

Gamblers Anonymous

www.gamblersanonymous.org.uk/

GambleAware

www.gambleaware.co.uk

0808 8020 133

National Problem Gambling Clinic

www.cnwl.nhs.uk

0800 0234 650

Player Protection

1. Protection of Minors

With the Internet so readily accessible via mobile devices and in homes around the world, responsible online gambling relies heavily on parental control and supervision. In order to ensure child safety on the Net, we encourage our customers to make use of filtering software to prevent minors from accessing inappropriate online material.

Tips for Parents:

• Do not leave your computer unattended when logged in to your Account.
• Password-protect your Account.
• Do not allow persons under 18 to participate in any gambling activity.
• Keep your account Username and password safe.
• Keep your credit/debit card(s) out of the reach of children.
• Do not save passwords on your computer. Write them down and keep them in a safe place, away from minors
• Limit the amount of time your children spend online and make use of filtering software to prevent your children from accessing inappropriate material.

Underage gambling is not only illegal, but can also result in gambling dependencies and huge gambling debts incurred by unsupervised children.

So, if you share your mobile phone, tablet, laptop or computer with friends or family who are under the legal age to participate in online gambling, we strongly advise you to restrict their access to our websites by registering with Net Nanny, a world leader in real-time Internet filtering technology.

Other Important Tips:

• Make sure that the decision to gamble is your own personal choice.
• Establish limits for depositing, wagering and even losses before you commence gaming.

Never gamble if:

• you are younger than the legal gaming age 
• it interferes with your daily responsibilities 
• you are being treated or are in recovery for a dependency 
• you are under the influence of alcohol or any other substance 
• you are attempting to win back previous losses 
• your primary purpose is to recoup your debt with your winnings